Frequently Asked Questions
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Knowledge, Expertise & Connections
Our guests rely on our destination expertise and connections to the most prestigious hospitality brands worldwide. RMW Luxury has access to bespoke inside information about each destination, allowing us to curate unique itineraries for our guests. We design trips precisely to our guests' needs, focusing on creating highly personalised experiences.
On top of that, travel has so many nitty-gritty details and uncertainties that most guests only realise once it is too late. Planning a trip with RMW Luxury is more than a luxury; it is the best way to ensure your trip goes smoothly, and in case something unexpected happens, you can rely on our expertise to solve it.
Time-Saving
Designing and researching a trip takes an average of 20 hours, which usually doubles if you are exploring a new or unfamiliar destination, a multi-destination trip or a complex itinerary. When booking with RMW Luxury, we give you back that valuable time.
Access to Exclusive Benefits & Perks
With partners and personal connections worldwide, RMW Luxury has access to special offers, upgrades, and packages unavailable to the public.
Assistance in Unexpected Situations
RMW Luxury is available to their guests before, during and after a trip, which is especially helpful when travel plans change or guests encounter unexpected issues. We act as your advocate, assisting with necessary adjustments and resolving any hiccups. We ensure guests always have that extra peace of mind during their trip.
Convenience
Depending on which one of our services you are looking for, RMW Luxury can organise all the details of your trip, including booking flights, accommodation, transportation, tours, experiences and activities. This luxury makes your travel experience so much more enjoyable and stress-free.
To learn more about why using a Travel Designer is beneficial, click here.
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We believe true luxury is only possible when all the details – the ones that matter to you – are taken care of personally, professionally and to the highest standard.
To put it simply, we are:
Multifaceted Hoteliers
Our founder was passionate about hospitality from a young age and studied at an esteemed hospitality management school, allowing her to build a solid foundation. Since 2013, she has been working for ultra-luxury hotel and restaurant establishments across the globe.
With her drive and devotion to curating extraordinary guest experiences, she leads RMW Luxury skillfully with integrity, expertise and genuine hospitality.
Passionate & Dedicated
One of our core values is to do what we do with our burning passion and love for travel and people. And without fail, every time we design a trip, we have a big smile and a sparkle in our eyes. Besides our enthusiasm, trust and understanding are other values we live by when organising experiences. These values support our commitment to you as our guests to create the most personalised and meaningful memories.
Multi-lingual
Having lived in and travelled extensively around the globe, our services are available in Afrikaans, Dutch, English and German.
Contact Marinda directly to get to know RMW Luxury better and understand if we are a good fit for each other.
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We mostly organise trips for multigenerational families, friends, couples or business travellers.
Below is an idea of the type of guests that we work the best with:
Discerning travellers with high expectations and standards.
Guests that expect quality without exception.
Travellers who want to hand over the planning, logistics, and details to a professional.
Guests who value the 20+ hours they can spend on something other than planning travel.
Guests who desperately need a holiday but have no destination expertise or time to plan it.
Travellers who are not interested in budget trips and rather invest more to enjoy a luxury experience.
Guests with a travel budget starting at US$750-US$1,000 per night.
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Once you are interested in planning your trip with RMW Luxury, our collaborative process begins with an inspirational phone call. During the conversation, guests share more information about themselves, what they loved about past trips, what they hope to achieve on this trip and who is travelling with them. The more we know, the better we can personalise the experience.
We take this information and start the design process, curating a tailormade itinerary that best matches our guests' needs.
During this process, we often also connect with our partners and destination-based connections to get the latest on what locals love or comb through industry publications while relying on our expertise.
Once we have all the details, we send a proposal to our guests that will be edited, trimmed, and tweaked until we have the perfect and final itinerary.
RMW Luxury remains available before, during and after your trip to ensure our guests travel confidently and have everything they need.
To know more information about how travelling with RMW Luxury works, reach out to us directly via email, or to book your trip, please click here.
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Accommodation Only
RMW Luxury does not charge extra for accommodation or experiences. And, you will find our prices more competitive as they include exclusive benefits and perks that are only accessible to RMW Luxury.
Tailormade Itineraries
RMW Luxury charges a non-refundable planning fee starting from USD 200 per trip. Depending on the complexity of the journey and the number of destinations included, this amount can go up.
The fee only applies after the initial inspiration call and once both parties have agreed to work together.
For more details on our pricing, please reach out to us directly.
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We curate bespoke and highly personalised travel experiences. Our services range from:
Tailormade itineraries that include all the details of a trip (including flights, visas, travel insurance, accommodation, tours, local guides, activities, destination logistics and on-the-ground assistance).
Booking of accommodation only to find the right hotel for you and benefit from our benefits and perks.
Exclusive access to one-of-a-kind experiences, like reservations at Michelin-star restaurants and big-ticket events, including sporting events and concerts.
Booking of private jets, luxury rail experiences and yacht cruises.
For more details, click here.
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For information about a specific or unlisted destination, please get in touch with us directly. While the mentioned destinations are our focus areas, RMW Luxury has connections worldwide and can assist with any destination.
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If you are looking for a different experience or service, please get in touch with us directly. We assist with any unique request and will tailor your itinerary.
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RMW Luxury stands for Rose Marinda Whitehead Luxury, our founder’s initials.
